Privacy policy

Last updated: October 8, 2026

ギャッベ＆ペルシャ絨毯オリエンタルムーン operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). ギャッベ＆ペルシャ絨毯オリエンタルムーン is powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us. If our Terms of Service conflict with this Privacy Policy, this Privacy Policy takes precedence regarding the collection, processing and disclosure of personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information described here.

Personal Information We Collect or Process

“Personal information” means information that identifies, or can reasonably be linked to, you or another individual. It does not include information collected anonymously or de-identified so that an individual cannot be identified. Depending on how you use the Services, where you live, and what applicable laws permit or require, we may collect or process the following categories of personal information, including inferences drawn from them:

• Contact details: Your name, address, billing address, shipping address, telephone number and email address.
• Financial information: Credit card, debit card and financial account numbers; payment and financial account information; transaction details; payment methods; payment confirmations; and other payment-related details.
• Account information: Your username, password, security questions, preferences and settings.
• Transaction information: Products you view, add to your cart or wish list, purchase, return, exchange or cancel, and your transaction history.
• Communications with us: Information included in communications, such as enquiries to customer support.
• Device information: Information about your device, browser and network connection, your IP address and other unique identifiers.
• Usage information: How you interact with the Services, including how and when you access and navigate them.

Sources of Personal Information

We may collect personal information from:

• You directly: When you create an account, visit or use the Services, communicate with us or otherwise provide personal information.
• Automatically through the Services: From your device when you use our products or services or visit our website, including through cookies and similar technologies.
• Our service providers: When we engage them to use certain technologies or collect or process information on our behalf.
• Our partners and other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:

• Providing, personalising and improving the Services: To fulfil our contract with you, process payments and orders, remember preferences and products of interest, send account-related notices, handle purchases, returns, exchanges and other transactions, create and manage accounts, arrange shipping, facilitate returns and exchanges, enable reviews and personalise your shopping experience, such as recommending products related to previous purchases. This may include using personal information to better tailor and improve the Services.
• Marketing and advertising: To send marketing, advertising and promotional communications by email, text message or post, and show online advertisements on the Services or other websites based on products or services you have purchased or added to your cart and other use of the Services.
• Security and fraud prevention: To authenticate accounts, provide secure payments and shopping, detect, investigate and respond to potentially fraudulent, unauthorised, illegal, unsafe or malicious activity, protect public safety and keep the Services secure. If you register an account, you are responsible for keeping your credentials secure. We strongly recommend that you do not share your username, password or other access details.
• Communicating with you: To provide customer support, respond promptly, deliver effective service and maintain our business relationship.
• Legal purposes: To comply with applicable laws and respond to valid legal processes, including requests from law enforcement or government agencies; participate in or investigate civil discovery, potential or actual litigation and other legal disputes; and investigate or enforce potential violations of our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes in accordance with this Privacy Policy, including:

• To Shopify, vendors and other providers that perform services for us, such as IT management, payment processing, data analysis, customer support, cloud storage, order fulfilment and shipping.
• To business and marketing partners that provide marketing services and deliver advertising to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity across different merchants and websites. These partners use your information according to their own privacy policies. Depending on where you live, you may have the right to direct us not to share information for targeted advertising and marketing based on activity across different merchants and websites. You can exercise your right to opt out of these uses here.
• When you instruct, request or consent to the disclosure of specific information to third parties, for example for delivery or when using social-media widgets or login integrations.
• Within our affiliates or corporate group.
• In connection with a business transaction such as a merger or bankruptcy; to comply with legal obligations, including subpoenas, search warrants and similar requests; to enforce applicable terms and policies; or to protect and defend the Services and our rights or the rights of users and others.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit is transmitted to and shared with Shopify and third parties, which may be located outside your country of residence, to provide and improve the Services. To protect, grow and improve our business, we also use certain enhanced Shopify features that incorporate information from your interactions with our store, other merchants and Shopify. To provide these features, Shopify may use personal information collected through those interactions. In these circumstances, Shopify is responsible for processing your personal information and responding to requests to exercise your rights concerning its use for those purposes. For more information about Shopify’s use of personal information and your possible rights, see the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow a link to a site that we do not control or operate, please review its privacy and security policies and other terms. We do not guarantee, and are not responsible for, its privacy or security or the accuracy, completeness or reliability of its information. Information you provide in public or semi-public areas, including third-party social networks, may be visible to other users of the Services and those platforms, without restrictions on its use by us or the third party. A link does not in itself imply our endorsement of its content, owners or operators, unless expressly stated on the Services.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian whose child has provided personal information, please contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share”, as defined by applicable law, the personal information of individuals under 16.

Security and Retention

No security measure is perfect or impenetrable, and we cannot guarantee perfect security. Information you send to us may not be secure in transit. We recommend avoiding unsecured channels when sending sensitive or confidential information.

How long we retain personal information depends on factors such as maintaining your account, providing the Services, complying with legal obligations, resolving disputes and enforcing applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights below. These rights are not absolute, may apply only in certain circumstances, and we may decline a request where permitted by law.

• Access / right to know: You may have the right to request access to personal information we hold about you.
• Deletion: You may have the right to request deletion of personal information we hold about you.
• Correction: You may have the right to request correction of personal information we hold about you.
• Data portability: You may have the right to receive a copy of your personal information and request its transfer to a third party in certain circumstances and subject to exceptions.
• Communication preferences: You may unsubscribe from promotional emails at any time using the unsubscribe option in the email. Even after you opt out, we may continue to send non-promotional messages, such as important notices about your account or orders.

You can exercise these rights where indicated on the Services or by contacting us using the details below. To learn more about Shopify’s use of personal information and your rights concerning data processed by Shopify, visit Shopify’s Privacy Portal.

We will not discriminate against you for exercising these rights. Where permitted or required by law, we may need to verify your identity before processing a request. Subject to applicable laws, you may appoint an authorised agent to act for you. Before accepting an agent’s request, we require evidence of your authorisation and may also ask you to verify your identity directly with us. We respond within the time limits required by applicable law.

Complaints

If you have a complaint about our handling of personal information, please contact us below. Depending on your location, you may have the right to appeal our decision using these contact details or complain to your local data protection authority.

International Transfers

We may transfer, store and process personal information outside your country of residence.

When transferring personal information outside the EEA or United Kingdom, we rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent arrangements issued by the relevant UK authority where applicable, unless the destination country is recognised as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal or regulatory reasons. We will post the revised policy on this website, update the “Last updated” date and provide notice as required by applicable law.

Contact Us

If you have questions about our privacy practices or this policy, or wish to exercise your rights, call +81 29-744-7312 or email web@oriental-moon.com, or contact us at 有限会社オリエンタルアート, 300-2445, Ibaraki つくばみらい市 茨城県つくばみらい市小絹687-1, Japan.